Common areas include lounges, breakrooms, smoking areas, cafeterias, conference rooms, or any location multiple employees gather that is not their designated work space.
Employee Workspaces are areas where employees spend the majority of work hours conducting assigned tasks. They include offices, assembly lines, warehouses, cubicles, operation control centers, call centers, and server/computer locations. Often these areas have specialized equipment and touchpoints are not readily recognized, unlike common area touchpoints. It is important to work directly with the employees and managers in these areas to identify touchpoints.